Roni was exceedingly helpful.

I would like to thank and acknowledge one of your employees.

On Saturday I had some considerable problems testing my mom's speaker box.

A woman in your office really went the "extra mile" that afternoon.

Roni was exceedingly helpful and patient beyond and above the norm. I didn't get her last name, but would like to not only thank her, but have her supervisor made aware of what a valuable employee she is.

With much appreciation,

Lilli S.

Thank you Lilly, I couldn't agree with you more.  I think Roni is great too. She has been promoted to Administrative Vice-President.