1. Do they own their own monitoring center or do they contract out? 
There are great privately owned medical monitoring centers and there are great contracted monitoring centers. There are lousy private and contracted medical monitoring centers. What you should really be trying to find out…”are they a good certified monitoring center”, like Senior Safety's monitoring center.
Here’s the rub. Everyone is making claims of why their medical alert system is great. As a civilian in this industry…can you tell who is telling the truth?
2. What quality are your operators? Your medical monitoring center should be committed to providing the highest quality customer service possible. This includes a comprehensive customer service training program designed to teach the operators how to handle all situations. This program must include a quality control system such as operator evaluations and daily performance reviews. All operators should have their medical alarm system calls recorded and reviewed on a daily basis. 3. How are your medical alarrm operators trained? 
Your monitoring center should have a comprehensive training program designed specifically for medical alarms. This includes a certification for all operators who handle medical accounts. The training program teaches the operator how to handle all medical situations. The goal is to ensure that medical emergencies are handled at the highest level of importance and quality. If someone needs medical assistance the operators must have the confidence and training to handle all emergency situations with the utmost accuracy. 4. How many operators do you have? Does it really matter? Your monitoring center should have systems in place to allow controlled growth. This should include a Call Management System (CMS) that monitors the call flow traffic and projects staffing needs. The monitoring center will use this data to project the staffing need for each shift based on time intervals. Heavy traffic periods should have the staffing to control it. 5. How is your monitoring center certified? Our National Monitoring Center is UL listed, FM approved and Department of Defense cleared. These agencies certify our monitoring center and ensure through annual inspections that the monitoring center meet stringent requirements. An example of these requirements are to ensure full redundancy of all systems which means that if a system fails a back-up system is implemented immediately and automatically. Back up power generators and UPS systems are another requirement that provides the monitoring center with the ability to automatically transfer from city power to generator power automatically. There are numerous requirements that a monitoring center must meet in order to hold all three of these certifications. Monitoring centers that can achieve all three of these listings are best prepared for any medical alert call situation and can ensure that they will not go down and will be available to handle your emergency when you need them no matter what the circumstances are. Very, very few centers in the United States meet all three certifications. The minimum acceptable certification is UL Listing. No UL Listing...forget about it. 6. Are your medical alert operators always there to answer the phone? 
Our’s is a Two-Ring Commitment for all medical alarm signals: Does your monitoring center answer all in-bound calls in two rings or less and by a live person no matter how busy they are?
Our monitoring center has service goals and service commitments that govern how we are performing. We have goals that are monitored on a daily basis?
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